Solving Hard Things: How Medifé Built Stable Telehealth Services Amid a Global Crisis
Solving Hard Things: How Medifé Built Stable Telehealth Services Amid a Global Crisis
Our solutions focus on providing our clients with capabilities to optimize operations at Service Stations and Plants.
Consulting and advice on Google Cloud Platform content achieving greater efficiency.
Zentricx was engaged by HSBC Bank based on their optimization needs. They
requested the installation and implementation of Viya® to leverage the capabilities provided by Machine Learning models.
With the goal of improving investigation times to attract potential clients, Securitas
approached Zentricx for the implementation of a digital tool.
Development of a hybrid solution to detect pools in different regions
Both CRM and CDP technologies are valuable tools but serve different purposes. While CRMs focus on managing customer interactions, CDPs concentrate on collecting and understanding customer behavior data. The choice depends on the specific needs of each business: sales and service roles may benefit more from a CRM, while customer management strategy roles might leverage a CDP more effectively. Ultimately, it’s important to assess what kind of information is needed and how it will be used to make more informed business decisions and provide personalized customer experiences.
Customer relationship management goes beyond technological platforms and includes strategies, data analysis, and business objectives. CRM (Customer Relationship Management) systems enable comprehensive management of sales, marketing, and customer service, leveraging the proliferation of technology and personalization of relationships. The use of CRM has grown significantly, with more than 62% of Spanish companies using a CRM to analyze information and for business purposes.
Virtual assistants and chatbots offer efficient and personalized customer experiences by anticipating problems and providing solutions. Intelligence applied to customer experience enhances satisfaction and provides insights into business and consumer behavior. Intelligent, empathetic, and personalized experiences are key to satisfying demanding and informed consumers.
Industrial Revolutions have transformed society and economy throughout history. The Fourth Industrial Revolution is characterized by the use of data and artificial intelligence, with a high level of information exchange. Companies must migrate to a data-centric relationship model, organizing and understanding information to meet customer needs and optimize information flows. Before digitalizing, it is necessary to organize the data.
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