Artificial Natural Intelligence & Technology Assistant

Zentricx is a company that transforms and identifies businesses, focused on the idea of going beyond data (Going Beyond Data-Driven). We think, we innovate, encouraging our clients to rediscover and enhance their products and services. Our initiative and focus on helping improve our clients' businesses lead us to develop products such as ANITA

In this case we decided to enter the health industry, we identified the need to incorporate new capabilities to the use of bots, which were mostly used for standard operations and frequent queries.

At Zentricx, we add challenges, including advanced logical decision models to nurture responses, and taking the chatbot to the level of a health companion, making the most of data science and artificial intelligence to improve the depth and experience of the consultation. .

Our medical assistance chatbot solution focuses on providing capabilities to optimize administrative operations and provide value to patients and specialists by offering the following differentials:

• Association Consultations.
• Generation of Accounts.
• Consultations with providers and records.
• Administrative Consultations.

ISSUANCE OF PRESCRIPTIONS

• Prescription Consultation.
• Recurring Prescription Request.
• Issuance electronic format.
• Availability of the document on mobile.

SHIFT (REQUEST AND CONSULTATION)

• Check Shifts.
• Shift Request.
• Specialty Consultation.
• Consultation of shifts made.

PARTNER SERVICE INQUIRIES

• Debt Status Consultations.
• Upcoming Payments.
• Changes in Plan services.
• Associate Data.

Our solution is generated through a dialogue with multiple decision rules configured by our Data specialists, being able to expand the complexity according to the needs of the clients and the operations they wish to assign to the chatbot.
It is an open solution, which can be expanded with the client's needs.

Improvements and Advantages of using ANITA in the medical prescription system. Patients (chronic and non-chronic) make queries and requests that do not require the attention of a health professional, but rather the simple generation of periodic prescriptions.

Advantages in issuing prescriptions:

• It helps the professional configure the digital prescription and send it to the patient, who can present the prescription directly at the pharmacy.
• Reduction of times and waiting for medications.
• Process simplification.
• Improves perception of the patient experience.
• Facilitates immediate attention, reducing unnecessary consultations.
• Frees up the specialist's time, who can manage new care.

ANITA's Robust Technological Architecture

The solution is implemented in the Google cloud and supported by a highly available and scalable serverless architecture. The frontend, developed with responsive web technology, is accessible from any device and complies with rigorous data security and user access standards. In addition, it allows real-time data exchange with third-party applications using medical industry standards (HL7) and information technologies.
ANITA is part of a comprehensive health technology platform, which ensures the interoperability of medical and wellness data throughout the health ecosystem.