The pandemic has boosted e-commerce and home deliveries, highlighting the
importance of the "last mile" in the customer experience. Logistics increasingly requires data management and the adoption of technologies such as artificial intelligence, Big Data, and the Internet of Things to meet consumer demands. Despite the growth of e-commerce, digitalization in the logistics sector in Spain is still lagging behind.
Optimizing the last mile is achieved through smart warehouses, route optimization with Big Data, and real-time tracking, which improves profitability and the customer experience.

We've seen it dozens—or even hundreds—of times in movies, novels, and science fiction series: suddenly, an artificial intelligence (AI) takes control, and things go off the rails for humans. With this unsettling precedent, we move toward a world where machines gain more and more abilities.

Industry 4.0 goes beyond digitalization and focuses on human impact. The convergence of disruptive technologies transforms industrial practices and creates products and services aligned with market needs. It’s necessary to combine technological enablers with a strategic, human-centered approach. The holistic vision of Industry 4.0 seeks trust and collaboration among all ecosystem players.

The COVID-19 pandemic has negatively impacted the Spanish economy, especially affecting SMEs with lower levels of digitalization. The Plan to Boost the Digitalization of SMEs and EU funds provide opportunities to accelerate digital transformation. Data science is crucial, using data to make dynamic decisions and gain insights. The data science process involves defining the problem, preparing and studying the data, creating and validating models, and visualizing results. A skilled team and a systematic approach are necessary to fully leverage data and make informed decisions.

Industries are adopting technology and data management to generate even more value in their business models, and the oil and gas industry – especially service stations – is no exception.

Virtual assistants and chatbots offer efficient and personalized customer experiences by anticipating problems and providing solutions. Intelligence applied to customer experience enhances satisfaction and provides insights into business and consumer behavior. Intelligent, empathetic, and personalized experiences are key to satisfying demanding and informed consumers.