Artificial Natural Intelligence & Technology Assistant

Zentricx is a company that transforms and identifies businesses, focused on the idea of going beyond data-driven approaches. We think and innovate, driving our clients to rediscover and enhance their products and services. Our initiative and focus on helping improve our clients’ businesses led us to develop products like A.N.I.T.A.

In this case, we decided to delve into the healthcare industry, identifying the need to incorporate new capabilities into the use of bots, which were mostly used for standard operations and frequently asked questions.

At Zentricx, we add challenges, including advanced decision-making models to enrich responses, taking the chatbot to the level of a health companion, maximizing the benefits of data science and artificial intelligence to improve the depth and experience of consultations.

Our assistive medical chatbot solution focuses on optimizing administrative operations and adding value to patients and specialists by offering the following features:

• Association Inquiries.
• Account Generation.
• Provider and Coverage Inquiries.
• Administrative Inquiries.

Prescription Issuance

• Prescription Inquiry.
• Request for Recurring Prescriptions.
• Electronic Format Issuance.
• Document Availability on Mobile.

Appointments (Request and Inquiry)

• Appointment Inquiry.
• Appointment Request.
• Specialty Inquiry.
• Inquiry of Completed Appointments.

Member Service Inquiries

• Debt Status Inquiries.
• Upcoming Payments.
• Changes in Plan Services.
• Member Information.

Our solution is created through a dialogue with multiple decision rules configured by our Data specialists, with the ability to expand complexity based on client needs and the operations they wish to assign to the chatbot. It is an open solution that can be expanded according to client needs.

Improvements and Advantages of Using ANITA in the Prescription System

Patients (chronic and non-chronic) make inquiries and requests that do not require the attention of a healthcare professional, but rather the simple generation of periodic prescriptions.

Advantages in Prescription Issuance:

• Assists the professional in configuring the digital prescription and sending it to the patient, who can present the prescription directly at the pharmacy.
• Reduces waiting times for medications.
• Simplifies processes.
• Enhances patient experience perception.
• Facilitates immediate care, reducing unnecessary consultations.
• Frees up the specialist’s time, allowing them to manage new consultations.

Robust Technological Architecture of ANITA

The solution is implemented on Google Cloud and supported by a serverless architecture with high availability and scalability. The frontend, developed with responsive web technology, is accessible from any device and meets rigorous data security and user access standards. Additionally, it allows real-time data exchange with third-party applications using medical industry standards (HL7) and information technologies. ANITA is part of an integrated healthcare technology platform, ensuring the interoperability of medical and wellness data across the entire healthcare ecosystem.